Shipping policy

Shipping Policy

At LuxPro, we are committed to delivering your dental cases safely, efficiently, and on time. This Shipping Policy outlines our procedures, available shipping options, and important terms related to order delivery.

Shipping Origin

All orders are shipped from within the United States (USA).

Shipping Fees

Shipping charges are calculated per order, not per unit or per case.
Promotional free shipping offers apply only when minimum order values are met and are subject to carrier and service restrictions.
Shipping fees are non-refundable once an order has shipped.
Shipping fees are subject to change.

Turnaround & Dispatch

Production turnaround times are listed separately and do not include shipping transit time.
Orders ship once fabrication and finishing are completed and final quality checks are approved.
Lab days are Monday–Friday, excluding holidays.

Delivery Responsibility

Once an order is handed over to the shipping carrier, LuxPro is not responsible for carrier delays, loss, or damage.
Customers are encouraged to select insured or expedited shipping options for time-sensitive cases.

Incorrect Shipping Information

Please ensure all shipping details are accurate at the time of order submission.
LuxPro is not responsible for delays or losses due to incorrect or incomplete shipping information.

International Shipping

International shipping options, duties, taxes, and customs fees (if applicable) are the responsibility of the customer.
Transit times may vary due to customs clearance.

Order Tracking & Support

Tracking information will be provided once your order ships.
For shipping questions or special requests, please contact us at:
📧 accounting@luxpro1.com